I agree that the prices are competitive. However, that’s of little comfort if they don’t process your order. After acknowledging my order on 9/2, over a week passed with no communication. I emailed customer service asking for status. They said they would check into it. A day or so later I was informed the order hadn’t shipped but would soon. Another two days passed and I was given a tracking number. I had requested they expedite the shipping because of the time they sat on my order. Nothing, no response. If the order arrives on the scheduled date it will have been nearly 2 weeks from the time they acknowledged the order. How on earth do these folks rate 5 stars? I should have used Amazon Prime and would have had my product more than a week ago.
10 stars would be more appropriate! We have been in our off grid solar home for 9 years with out a hitch. I had the good fortune to call Tom Duffy as I was designing our home and he took the time to walk me through ALL of the things that would make our solar experience seamless. He is a problem solver and not an order taker, he took the time to understand what we wanted to do and helped us to get there. I shopped hard and then called Tom, in the end we got better equipment for less money. In this day and age I believe you get what you pay for, cheap gear is not the way to go. What we got with The Solar Biz was an amazing amount of value. I have recommended them to friends and they have had the same experience that I have. Such a pleasure to find folks that want to help you, such a pleasure to work with the Duffy’s.
I ordered 2 batteries from this company and I can honestly say that this has been one of the best customer service experiences I have had in some time. Carrie was very helpful and friendly. She made sure that all of my options were clear, my questions were answered, and my order was processed quickly. Confirmation emails were clear and my pickup location was provided. All in all, a great first impression. I will update after my order is delivered but for now I couldn't be happier with my experience.
I really appreciate all the help that solar Biz, Barb and Patty have done for me while trying to figure out a system for the camper I've been working on. They have a knowledgeable staff and very great customer service. I will be a return customer. Thanks again Patty and Barb for all you knowledgeable help.