Shipping:
Small Package Shipping Policy: For your protection, we insure all shipments. The Solar BiZ and The Solar BiZ vendors carefully inspect the package(s) prior to shipping. When you receive your shipment examine all packages closely on all six sides. Look for any damage including scuffs, dents, tears, punctures or crease. Open the package and check for concealed damage, missing or broken items. Damaged or missing items must be reported within 24 hours of your receipt of the items. Reports after that time will not be honored.
LTL Truck Shipping Policy: The Solar BiZ and The Solar BiZ vendors carefully inspect all packages prior to shipment. You or your receiving agent MUST check your order immediately for accuracy and possible concealed damage. Undiscovered damage claims that are not noted on the delivery receipt cannot be made with a carrier or The Solar BiZ. NO EXCEPTIONS! When we ship we insure proper packaging and take pictures of each outbound shipment. Protect your investment! It is your responsibility to check your shipment. Your signature on a shipping receipt or Bill of Lading (“BOL") constitutes your legal release of any claim for damage, unless you have noted damage or missing item(s) on the shipping receipt at the time of delivery.
An independent commercial trucking company will deliver the order. Customers or their receiving agents must inspect their shipments upon delivery prior to signing the release. When the shipment arrives the driver will ask you to sign a BOL for the delivery. This is a legal document stating that the package is being delivered in good condition without damage and that the customer is waiving any additional claim from the shipper. Customers who will not be signing for their order when it is delivered, are responsible to ensure that the person signing for the product has been made aware of and understands or has otherwise been made aware of The Solar BiZ Terms and Conditions.
Before signing the BOL/delivery receipt, inspect the package(s) closely on all six sides. Note any damage including scuffs, dents, tears, punctures or creases on the delivery receipt. If there is anything unusual with the package, the customer has the right to open it to inspect the contents. If the driver is unwilling to wait while you inspect all of the items, you may mark on the delivery receipt "Concealed Damage Possible".
If there is extensive visible damage to a truck freight shipment, please take pictures documenting the damage. You must then refuse the delivery and contact The Solar BiZ immediately.
Cancellation Policy :
To cancel your order, simply call during normal business hours and speak with your Sales Representative or our Customer Service Department. If your order has not yet been processed, or your credit card has not been charged or no payment has been received, there is no cancellation fee.
If your order has not shipped and your order has already been processed or your credit card has been charged or payment has been received, there is an 8% cancellation fee calculated on the total invoice amount. The cancellation fee will be deducted from your refund. Some manufacturers charge a cancellation fee, even if the order has not shipped. Schneider Renewables and Surrette Batteries charge 25% in this circumstance. If any portion of your order has properly shipped, a minimum of 20% restocking fee per item will be deducted from your refund. We do not refund shipping charges.
Many of our products are custom built and are not cancellable once they are put into production. Custom-built items are not returnable once they ship. These items include, but are not limited to, Pre-wired Power Panels, Battery Boxes, Solar Mounting Racks and Trackers, HuP Batteries and some Industrial Batteries. If you need to cancel an order for a custom product, if allowed by the manufacturer, the cancellation fee will vary depending on the manufacturer. It can be as much as 35% to 65% of the cost of the item.
Discretionary Returns:
All returns require a Return Merchandise Authorization (RMA). A valid RMA number must be obtained from our Customer Service Representative and the number must be included on the return documentation. RMAs incur a 20% restocking fee. An RMA must be requested within 21 days of the original invoice date for non-defective, properly shipped product. Thereafter, all sales are final. We reserve the right of refusal upon inspection.
All items must be returned in "as new" condition. Package the product inside a separate box. Include the original unmarked packaging and all accessories, blank warranty cards and owner’s manuals. Returns will be assessed a 20%restocking fee per item unless a replacement order of equal or greater value is placed at the time of the RMA issuance.
Shipping charges are non-refundable. When returning product, use a shipper with tracking capabilities. You assume all responsibility for insuring the return shipment and also for filing the claim for lost or damaged returns.
You will be contacted soon after your package has been received at our warehouse with refund or product replacement information.
Product Listings:
The Solar BiZ product descriptions and product images are not designed or intended to replace your personal product knowledge, experience and/or research or that of a professional installer or licensed electrician.
The Solar BiZ strives to be as accurate as possible in our product descriptions, compatibility references, informational content, pricing, links and any other product information contained in or referenced on our site. Human error does occasionally occur; therefore, we cannot and do not guarantee that all product descriptions, specifications, pricing or any other content on the site is entirely accurate, complete, current, or that we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical or any other error, The Solar BiZ, at its sole discretion, shall retain the right to refuse or cancel any order for that product and immediately amend, correct or remove the inaccurate information.
All information on The Solar BiZ website is intended only to provide visitors with assistance finding additional information and professional opinion. However, due to the fast pace and changes in the industry, complex nature and personal subjective experiences, Descriptions and Photographs can become outdated or less accurate over time or even at inception and should, therefore, never be the sole determinate in purchasing decisions, or, most importantly, a substitute for doing one’s own product research.
If you need pre-order assistance for product selection, please contact our Engineering Department. As always, you are ultimately responsible for any purchase decision. Neither The Solar BiZ nor any of its employees have visited the actual installation site, so any renewable energy system assessments and designs are solely based on information supplied by the person requesting assistance. It is the sole responsibility of the installer or/and the person requesting assistance to verify that all the listed components on their estimate will be appropriate for the actual installation conditions, required project specifications, energy production, any applicable safety codes, and all other matters related to the system.
We make no representation or warranty with respect to compliance with job specifications or the provisions of any act or law, unless the manufacturer so warrants. We shall in no event be liable for death, injuries to persons or property or for incidental, and contingent, special or consequential damages arising from the use of products we distribute.
Links:
Our website may contain links to other sites. Be aware that we are not responsible for the content, risk or privacy practices of such other sites. We urge you to read the privacy statement of any other site.
Security:
Security is our number one priority. All on-line transactions are processed through our secure server and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security. Credit card information is not stored on our computers. You will be asked to provide your credit card information with each and every new order.
Privacy:
The Solar BiZ respects your privacy. We collect limited information to help us understand our website visitors and to process your requests. We never sell your information. We share information only when it is necessary to fulfill customer request (such as to ship an order or process a newsletter signup).
LIMITATION OF LIABILITY, EXCLUSION OF CONSEQUENTIAL AND INCEDENTAL DAMAGES; EXCLUSION OF TORT REMEDIES:IN ALL CIRCUMSTANCES THE MAXIMUM LIABILITY OF THE SOLAR BIZ IS LIMITED TO THE PURCHASE PRICE PAID FOR THE PRODUCTS SOLD. THE SOLAR BIZ SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER ARTICLE. THIS IS A COMMERCIAL SALES TRANSACTION. NEITHER PARTY WILL HAVE ANY NEGLIGENCE OR OTHER TORT LIABILITY TO THE OTHER, OR TO ANY THIRD PARTY, ARISING FROM ANY BREACH OF THIS AGREEMENT. THE EXCLUSIONS OF CONSEQUENTIAL AND INCIDENTAL DAMAGES AND TORT REMEDIES ARE SEPARATE AND DISTINCT FROM ANY LIMITATION OF REMEDIES PROVIDED HEREUNDER.
Title & Risk of Loss; Excuse from Performance:
The Solar BiZ will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. The Solar BiZ will advise Customer of estimated shipping dates, but under no circumstances will The Solar BiZ be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, and The Solar BiZ is expressly excused from performance if performance is rendered impracticable by any accident; breakdown; sabotage; riot; insurrection; war; delay; discontinuance of manufacturer’s product; strike or lockouts; labor or transportation problem beyond its control; act of God or public enemy; acts of federal, state or local governments; fire; floods; civil disobedience; freight embargoes, and other causes and conditions, whether of like or different nature that affect Seller.
Governing Law and Jurisdiction:
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between The Solar BiZ and Customer shall be governed by the laws of the State of Wisconsin, without regard to its conflicts of law rules. Specifically, the United Nations Convention on the International Sale of Goods shall not govern the validity, interpretation, and performance of this Agreement. The Solar BiZ and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of Wisconsin, Jefferson County, to resolve any dispute between them related hereto, and the parties waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action in law or in equity, based upon any legal theory including contract, tort, or otherwise, against The Solar BiZ that is more than one year after the date of the applicable invoice. Actions of any kind older than one year from the date of the applicable invoice shall be barred regardless of any statute of limitations that may otherwise be applicable but for Customer’s agreement under these terms and conditions.
Severability:
If any provision contained in this Agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this Agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Wisconsin law.
Waiver:
The failure of either party to require performance by the other party of any provision of this Agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this Agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
Entire Agreement:
These terms and conditions, together with The Solar BiZ Sales Order respecting the products ordered by Customer, are the complete and exclusive agreement between The Solar BiZ and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between The Solar BiZ and Customer relating to the subject products. This Agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
