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I agree that the prices are competitive. However, that’s of little comfort if they don’t process your order. After acknowledging my order on 9/2, over a week passed with no communication. I emailed customer service asking for status. They said they would check into it. A day or so later I was informed the order hadn’t shipped but would soon. Another two days passed and I was given a tracking number. I had requested they expedite the shipping because of the time they sat on my order. Nothing, no response. If the order arrives on the scheduled date it will have been nearly 2 weeks from the time they acknowledged the order. How on earth do these folks rate 5 stars? I should have used Amazon Prime and would have had my product more than a week ago.
Outstanding support and follow up with you. Very knowledgeable tech support.
John
The solar Biz is a great company. Tom is a fantastic resource. He has helped troubleshoot problems and given sound advice on my system. Highly recommended.
I really appreciate all the help that solar Biz, Barb and Patty have done for me while trying to figure out a system for the camper I've been working on. They have a knowledgeable staff and very great customer service. I will be a return customer. Thanks again Patty and Barb for all you knowledgeable help.
Had a great experience with solar biz. Very helpful and fast. It was actually effortless on my part, solar biz did all the work. Highly recommend. I am putting together a third solar system and will definitely be going through solar biz. Much thanks
